Shipping Policy
SAPHORA Shipping Policy
1. Shipping Information
- We offer fast and reliable shipping across Pakistan. Once your order is placed, it will be processed within 1 business day.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Standard shipping typically takes 3-5 business days, depending on your location.
2. Shipping Charges
- We offer free shipping on all orders above PKR 2499. For orders below this amount, a flat rate of PKR 199 will be applied at checkout.
3. Order Tracking
- Once your order has been shipped, you will receive an email with your tracking number and a link to track your order online.
4. Free 7-Day Return and Exchange Policy
- We want you to be completely satisfied with your purchase. If for any reason you're not, you can return or exchange your items within 7 days of receiving your order.
- Returns: Items must be in their original condition, unused, and with all tags attached. Once we receive and inspect the returned items, a refund will be processed within 5-7 business days.
- Exchanges: If you wish to exchange an item, please contact our customer service team within 7 days of receiving your order. We will guide you through the exchange process.
- Return shipping is free. Simply contact us, and we’ll arrange for the item to be picked up from your location.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please notify us immediately within 24 hours of receiving the product. We will arrange for a replacement or a full refund, including any shipping charges.
6. Contact Us
- If you have any questions regarding our shipping or return policies, please don’t hesitate to contact our customer service team at csr.saphora@gmail.com or 0370-4727573.
Thank you for shopping with SAPHORA!